Your questions, answered
At Lirtadi, we believe in transparency and empowering our customers with all the information they need. Explore this section to find quick answers to our most common queries about our handcrafted bags, shoes, and accessories, ensuring a smooth and enjoyable shopping experience with us.
Frequently asked questions
Welcome to Lirtadi's FAQ section. We've gathered answers to some of the most important questions our customers have. From product quality to shipping and returns, you'll find comprehensive information designed to make your journey with Lirtadi as seamless as possible. If you can't find what you're looking for, feel free to contact us directly.
What makes your bags, shoes, and accessories high-quality, and how closely do they resemble the original designs?
All of our bags, shoes, and jewelry are made with high-quality materials and carefully crafted to closely resemble the originals. Each piece is designed to offer a luxurious look and feel, reflecting attention to detail and premium craftsmanship. We use genuine leather for our products, ensuring both durability and a premium aesthetic.
What if I need to return or exchange an item I purchased?
We understand that sometimes an item might not be exactly what you expected. Our return and exchange policy is designed to be straightforward:
- Within the UAE: You have 2 days from delivery to initiate a return or exchange.
- GCC countries: You have up to 4 days from delivery to initiate a return or exchange.
How long will it take for my order to arrive, and do you ship to my country?
Shipping to GCC countries usually takes 4 to 6 days. For deliveries within the UAE, we offer instant delivery. We are proud to serve customers across the UAE and the wider GCC region.
How should I care for my new leather products to keep them looking great?
To ensure your Lirtadi leather products maintain their beauty and quality for years, we recommend the following care tips:
- Keep leather away from direct sunlight and heat to prevent drying and cracking.
- Wipe spills immediately with a clean, dry cloth.
- Use a high-quality leather conditioner periodically to keep the material supple.
- Store bags and shoes in a dust bag when not in use to protect them from dust and scratches. Avoid plastic bags as leather needs to breathe.
- For specific stains, consult a professional leather cleaner.
Explore lirtadi's elegance
Didn't find what you were looking for? Or ready to dive into our exquisite collection? At Lirtadi, luxury and elegance are just a click away. Discover handcrafted bags, shoes, and accessories that combine timeless style with affordability.