Shipping & delivery
At Lirtadi, we understand you can't wait to receive your handcrafted bags, shoes, and accessories. We pride ourselves on ensuring every order is processed with care and delivered efficiently. From our workshop in Ras al-Khaimah, UAE, we meticulously pack each item to ensure it arrives safely and in perfect condition, ready for you to enjoy. Explore our shipping options below to find what works best for you.
Your shipping & returns questions answered
We believe in a smooth and transparent process for all our customers. Here, you'll find answers to the most common questions regarding shipping, returns, and exchanges for your Lirtadi purchases. We make the process easy and hassle-free to ensure every customer is satisfied with their premium handcrafted bags, shoes, and accessories.
How do you send out your beautiful bags and shoes to customers? How long does it usually take for them to arrive, and what does shipping cost?
We ensure every item from Lirtadi is carefully packed to arrive safely and in perfect condition. Our shipping details are as follows:
- Within the UAE: We offer instant delivery that takes 1 day for AED 150, or standard delivery in 1–2 days.
- To GCC countries: Shipping usually takes 4–6 days.
For specific shipping costs to GCC countries, please proceed to checkout or contact us.
What if a customer wants to return or exchange something they bought? What's the process for them to do this, and are there any important conditions or time limits they should know about?
Your satisfaction is our priority. Here’s our policy on returns and exchanges:
- If there’s a mistake from our side (e.g., a defect or wrong item), we will replace the item and send the customer a new one of their choice at no additional cost.
- If the customer wants to exchange an item they purchased and it’s not a mistake on our part, we can still help with an exchange according to availability. Please contact us to discuss options.
What should customers do if their order arrives damaged, or if it's not quite what they expected?
If a customer receives a damaged item, they should contact us immediately via WhatsApp at [[phonenumber]] or through our website at [[website]] to report the issue. Once reported, we will promptly replace the damaged bag or item. Customers can also choose to exchange it for another product from our collection of handcrafted bags, shoes, and accessories if they prefer.
Your peace of mind, our priority
We're dedicated to ensuring a seamless experience from browsing our premium collection of handcrafted bags, shoes, and accessories to receiving your order. If you have further questions regarding our shipping and returns policies, or need assistance with your purchase, please don't hesitate to reach out. We're here to help.